Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking information.

CranePartsUK.com does not operate a separate online tracking portal — all tracking links are sent automatically by email at the point of dispatch.

How Order Tracking Works

  1. Place your order on CranePartsUK.com

  2. Your order is picked and dispatched

  3. You receive a dispatch confirmation email

  4. The email contains a tracking link provided by the carrier

You can use this link to view the delivery status directly with the courier.

When Will I Receive Tracking Details?

Tracking information is sent once your order has left our warehouse.

Please note: when you receive the dispatch email, tracking may not update immediately.

Tracking will update once the parcel(s) are scanned into the receiving depot or hub, which can result in a short delay.

If your order contains:

  • Multiple items, or

  • Items shipping from different locations

You may receive more than one dispatch email, each with its own tracking link.

DPD Deliveries

Orders sent via DPD will also receive:

  • A timed delivery slot

  • Delivery updates via SMS or email, provided contact details are supplied at checkout

These notifications are sent directly by DPD.

I Haven’t Received My Tracking Email

Please check:

  • Junk or spam folders

  • The email address used at checkout

If you still cannot find your dispatch email and your order has been confirmed as shipped, please contact us.

Need Help With Tracking?

If you need assistance with tracking your order, please contact us:

Telephone: 01937 349222
Email: sales@cranepartsuk.com

Please have your order number available when contacting us so we can assist you quickly.

Carrier Information

The courier used depends on the size, weight and destination of your order.
Tracking links are provided directly by the carrier and may not be visible until the parcel has entered the courier’s network.

Delivery Queries

If there is an issue with delivery after dispatch:

  • Use the tracking link provided first

  • Contact us if further assistance is required

We will assist where possible, but delivery times and routing are ultimately controlled by the courier.

Important Notes

  • Tracking is only available once an order has been dispatched

  • Tracking updates may be delayed until parcels are scanned by the carrier

  • Orders placed on backorder or special order will receive tracking once supplied and shipped

  • Estimated delivery times are not guaranteed unless expressly agreed